FAQ

Can I use the card if I am not hauling Knight, Swift, or US Xpress loads?

Yes. You can use the card on all purchases regardless of who you are hauling for and receive your discount at Love’s, TA, Petro, AMBEST, Casey’s, 7-11, Speedway, and Stripes locations every day.

Can I only purchase fuel with my card?

The cards can be used for over 50 types of purchases such as fuel, DEF, tires, maintenance and scales. There must be a spending limit set for any purchase type you want to make or the card won’t work. 

For example, you can set the diesel limit to be 100 gallons per day per card. This limits the driver from fueling more than 100 gallons in one day. EFS can also set an overall dollar amount limit (referred to as a velocity limit) on each card to control spending without approval. You choose the limits and control when those reset. You are even able to limit what truck stops the driver can fuel up at.

Do I have to add funds to each card?

No. For prepaid accounts, you would fund the account. Each card pulls funds according to the purchase types and limits you have set giving you control of what your drivers can spend. Credit lines are also available if you don’t want to load funds prior to using the cards.

Will I see my discount at the pump?

No. You will see the cash price at the pump, but the discount is immediately applied when you fuel up at Love’s, TA, Petro, AMBEST, Casey’s, 7 Fleet, Speedway, and Stripes locations. If you have a prepaid account, your balance will be deducted at the discounted price, and if you have a credit line, you will be billed at the discounted price. You can track your discounts online through the transaction report.

Is there an app to see my savings and discounts along my route?

The EFS WEX Card Control App helps you locate the best price for fuel in the Iron Fuel Network. You can quickly find the best fuel prices along your route by entering your starting and ending destinations along with up to 3 additional stops.

Is there an app to manage my account?

Yes. The EFS CarrierControl app provides access to manage funds, issue cash advances and money codes, perform location overrides, find fueling stations, and get detailed reports. EFS online profile must be completed before signing into the EFS CarrierControl app.

How many truck stops are there in the Iron Fuel Network?

With over 2,100+ U.S. locations The Iron Fuel Card gets you discounts at more major truck stops than other fuel cards.

Does The Iron Fuel Program offer additional benefits like maintenance discounts or rewards programs?

Connect your card to each of our partners’ rewards programs to earn more rewards including free showers, drinks, parking, and more!

We’ve also teamed up with the best truck maintenance program through Love’s Truck Care to offer you discounts on PM services, labor and the premium brands you need to keep your wheels turning.

What type of reporting do I have access to?

With the Iron Fuel Card you have access to fuel tax reporting (IFTA), transaction reports, and billing statements. 

Can I use the Iron Fuel Card if I have other fuel rewards cards?

Yes, you can use our card in addition to other cards you may have.

Is there a referral bonus if I refer another driver to sign-up for the Iron Fuel Card?

Yes, you can earn cash for referrals that use our card. Ask a sales rep for details. 888.557.0777

Do you offer fraud monitoring and fraud loss prevention?

Yes, EFS regular monitors transactions looking for abnormal purchases, and they also offer dynamic prompts that require a code to be entered in an app before allowing the pump to start.

How long does it take to receive my card and start getting discounts?

Cards are delivered within 1-3 days after account approval depending on where you are located.

What do I do if my card has been lost or stolen?

Login to your EFS account and inactivate the card, or call Iron Fuel at (888) 557-0777. You can also reach EFS to report it at (888) 824-7378

Who should I contact if I have an issue with my account set-up?

Our customer service team is prepared to help and answer any questions about your card and account. Call (888) 557-0777